Booking Terms and Conditions

Thank you for choosing Haiti Nou La LLC to book your trip. These Terms and Conditions (the “Terms”) apply to any travel trip and/or services you have booked with or purchased from Haiti Nou La and govern the contractual relationship between you and Haiti Nou La with respect to any such travel trip and/or services (hereinafter, the “Trip”). Please read these Terms carefully as by booking a trip with Haiti Nou La you acknowledge that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a booking on any Trip with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability) and traveling on or otherwise participating in any Trip (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms. The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These Terms constitute the entire agreement between the Client and Haiti Nou La with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.

1.THE BOOKING CONTRACT

A booking is confirmed and these Terms shall apply when Haiti Nou La have received the applicable deposit from the Client and the Client has received written confirmation from Haiti Nou La of such booking. The Client confirming the booking must be no less than 21 years of age and agrees to provide full, complete and accurate information as requested by Haiti Nou La to confirm such booking. Any Client confirming a booking on any Trip with more than one Client named and booked on such booking represents and warrants to Haiti Nou La that: i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so; ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Haiti Nou La for the purposes of completing the booking; and iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with Haiti Nou La.

At any time before a booking is confirmed, Haiti Nou La reserves the right to increase or decrease brochure prices of any Trip. Haiti Nou La reserves the right to decline any booking, in their sole discretion.

2. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS

All Clients should consult their physician regarding their fitness for travel. Haiti Nou La encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with Haiti Nou La. Haiti Nou La does not provide medical advice. Haiti Nou La will endeavour to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and Haiti Nou La and Haiti Nou La is not liable for any failure to accommodate or fulfill such requests.

Traveling with Minors: Clients aged 21 at date of first travel are deemed to be adults. On all Trip and/or Haiti Nou La an adult Client over the age of 21 must accompany every two Minor Clients (UNDER 21). The ratio of adult Clients to Minor Clients traveling together must be one adult Client to every two Minor Clients. Unless otherwise indicated in the tour description, or otherwise by Haiti Nou La, the minimum age for Clients traveling on tours is 18 years of age. All Minor Client bookings are subject to review and approval by Haiti Nou La. Haiti Nou La reserves the right to restrict the number of Minor Clients on any given Product where it deems necessary. The adult accompanying a Minor Client must be the Minor Client’s custodial parent or legal guardian.

 

3. FINAL PAYMENT SCHEDULE/LATE PAYMENT/ACCEPTANCE OF BOOKING/CLIENT DETAILS

(a) Final Payment: Clients should refer to the confirmation email sent by Haiti Nou La and/or their applicable confirmation email for details regarding final payment for any Trip booked. Payment of the balance of the price for any Product is due no less than 60 days before the departure date of the first Product to depart (of the Trip included in such booking). If full payment is not received by such due date, Haiti Nou La may change the rate payable for the Product, or may treat the booking of such Product as cancelled and shall retain the amount paid on booking as a cancellation fee, at Haiti Nou La’ sole discretion. If a Product is booked less than 60 days before the departure date of the first Product to depart (of the Trip included in such booking) then the full amount is payable at the time of booking in order for the booking to be confirmed. If, for any Product, payment terms differ from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed on the applicable invoice.

(b) Late Payment: Failure to make a payment within fourteen days of the agreed upon date is a breach of contract and will result in the cancellation of your TRIP. Haiti Nou La maintains the right to assign your spot to the next eligible client on the waitlist.

(c) Client Details: As a condition to valid confirmation of any booking with Haiti Nou La (including all Trip) the Client must provide all necessary information as requested by Haiti Nou La along with their final payment. If the Client fails to provide such information prior to 60 days before the departure of the purchased Product, an Administrative Fee will be charged to the Client, and Haiti Nou La reserves the right to treat such booking as cancelled and levy any cancellation fees deemed reasonable by Haiti Nou La, in its sole discretion. The information required from each Client will vary by Product purchased, and the requirements will be communicated to the Clients during the booking process.

 

4. CANCELLATION BY THE CLIENT

Any cancellation of a booking and/or a Product by a Client must be delivered to Haiti Nou La in writing and be acknowledged by Haiti Nou La in writing. Trip are NON-REFUNDABLE but TRANSFERABLE between persons so you are solely responsible to sell your ticket to someone 21+ of age. It is recommended that Haiti Nou La clients PURCHASE trip cancellation coverage. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your Haiti Nou La trip for any reason, whether voluntarily or as a result of Haiti Nou La' actions.

Haiti Nou La is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

Clients purchasing Trip are highly recommended to purchase comprehensive cancel for any reason insurance, to the extent such insurance is available under the laws governing each client's country of origin. COMPREHENSIVE CANCEL FOR ANY REASON INSURANCE MAY ONLY BE AVAILABLE TO CITIZENS OF THE UNITED STATES OF AMERICA AND CANADA.

To cancel services booked through third party vendors, please contact the applicable vendor.

 

5. CANCELLATION OF A TRIP BY Haiti Nou La

Haiti Nou La will not cancel a booking on any tour Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of Haiti Nou La. When a tour is cancelled by Haiti Nou La before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:

(i) accepting from Haiti Nou La a substitute tour Product of equivalent or superior value, where such substitute is reasonably available;

(ii) accepting from Haiti Nou La a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from Haiti Nou La the difference in price between the price of the tour originally purchased and that of the substitute tour; or

(iii) accept from Haiti Nou La a full refund of all monies paid for the cancelled tour Product(s).

Haiti Nou La is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Haiti Nou La reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where, after departure, a significant element of the Product(s) as described cannot be provided, Haiti Nou La will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Haiti Nou La will provide the Client a refund of unused Trip or Product portions.

 

6. UNUSED SERVICES

Haiti Nou La shall not offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Haiti Nou La.

 

7. PRICES, SURCHARGES AND TAXES

Due to the nature of travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such Product. After a Confirmation Invoice has been issued by Haiti Nou La to the Client, Haiti Nou La reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). Haiti Nou La shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

Where the increase in price is greater than 7% of the price of the applicable Product, upon receiving notification from Haiti Nou La the affected Client(s) may elect to either:

(i) cancel the applicable Product booking without incurring any penalty; or

(ii) accept the change of price.

The Client must notify Haiti Nou La of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

Tours are priced and advertised exclusive of applicable sales taxes and such taxes will be advised to Client at the time of booking and itemized on subsequent invoicing.

 

8. VALIDITY

The prices of Trip advertised on the Haiti Nou La website are based on costs in effect at the time of posting to the website. Haiti Nou La reserves the right to alter prices of any Product at any time prior to receipt of payment in full for such Product. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance with Section 8, above. Changes, revisions, or other amendments may be made to the particulars contained on the Haiti Nou La website before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment.

9. FLEXIBILITY

The Client acknowledges by booking a Product and/or agreeing to travel with Haiti Nou La that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Haiti Nou La. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Haiti Nou La.

10. CHANGES

(a) Trip details: The itinerary is a general guide to the tour and region and any mention of specific destinations is not a guarantee that they will be visited or encountered, nor does it form part of the contract between the client and Haiti Nou La. Although the itinerary has been curated with care and details are provided in good faith, Haiti Nou La may make improvements that stem from weather changes, local factors, past travelers’ comments, and research, to name a few examples. As a client, you also expressly acknowledge and assume responsibility for inherent risks associated with physical activities you participate in.

(b) Changes made by Haiti Nou La: While Haiti Nou La will endeavor to operate all Trip as advertised, reasonable changes in the itinerary of any Product may be made where deemed necessary or advisable for operational reasons by Haiti Nou La, in its sole discretion. If Haiti Nou La makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, Haiti Nou La will inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to:

(i) accept the Material Change and proceed with the amended Product;

(ii) book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);

(iii) book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or

(iv) cancel and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Trip booked by the same Client which are not subject to any Material Change).

The affected Client must notify Haiti Nou La of their decision in writing within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material Change and deemed to have agreed to the amended Product itinerary.

If any Material Change arises from reasons of Force Majeure, as herein defined, the Client shall be entitled to recover only the costs of the Product recoverable by Haiti Nou La.

Once a Product experience has departed, changes to such Product’s itinerary may be necessary or advisable as a result of unforeseen circumstances or other reasons related to effective Product operation, health, safety, Client enjoyment, or Client comfort. Any such changes are at the discretion of the Experience Designer and any indirect costs incurred as a result will be the responsibility of the Client. The Client acknowledges that they must have reasonable financial resources to cover incidental expenses on every Product on which they travel, whether or not they arise from a change in the itinerary or from the travel itself, and that Haiti Nou La shall not be liable for any Client’s failure to prepare adequately for their travel and unforeseen circumstances which may arise during such travel.

Haiti Nou La will not be liable for any indirect and/or consequential losses associated with any changes to a Product’s itinerary.

(c) Changes made by the Client: Client may contact Haiti Nou La directly by email, to correct any errors in Client’s personal information recorded on their booking. Client is responsible for ensuring that information provided to Haiti Nou La in making their booking is accurate, up-to-date, and correct. A one-time transfer from one Haiti Nou La Core Product tour to another may be made 120 days or more prior to departure of the applicable Product for a fee of $199, subject to Product availability and approval by Haiti Nou La. If such transfer request is approved by Haiti Nou La and the Client has transferred to (i) a more expensive Product tour, Client shall pay the difference in price between the cost of Client's original Product tour and the new Product tour; or (ii) a less expensive Product tour, Client shall not be eligible for a refund of the difference in price between the cost of Client's original Product tour and the new Product tour. Any request to transfer received less than 120 days before departure of the applicable Product will not be accepted and Client must cancel the Product booking in accordance with the cancellation terms herein and create a new booking for any other Trip. The Client may only transfer a booking to a departure date 12 months from the original date of purchase. Any changes to the traveling Client’s name on any Product booking are subject to Haiti Nou La’ approval and applicable Administrative Fees may apply, which will be payable by the Client.

(d) Other Changes: Any changes to a file will depend on availability and will be on a request basis and subject to Haiti Nou La’ approval. Any extra costs incurred for making the change will be charged to the Client along with an Administrative Fee. No changes are permitted to any booking within 14 days of departure of the first Product to depart under the applicable booking.

 

11. ACCEPTANCE OF RISK

The Client acknowledges that the nature of Product tours may involve a significant amount of risk to Client's health and/or safety. The Client hereby assumes all such risk and does hereby release Haiti Nou La from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries.

Accommodation, transportation, activities and excursions, and other components of Haiti Nou La’ Trip will be arranged by Haiti Nou La with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Haiti Nou La at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms. These may limit or exclude liability of the supplier. The liability of Haiti Nou La will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

12. AUTHORITY ON TOUR & CLIENT RESPONSIBILITY

By traveling with Haiti Nou La, the Client agrees to abide by the authority of the Haiti Nou La representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise Haiti Nou La at the time of booking and complete a medical form provided by Haiti Nou La, along with any other documents reasonably requested by Haiti Nou La to ensure the health and safety of all Clients who travel with Haiti Nou La.

Should the Client fail to comply with the above or commit any illegal act when on the Product tour or, the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, Haiti Nou La may terminate that Client’s travel arrangements on any Product immediately without any liability on Haiti Nou La’ part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by Haiti Nou La, Haiti Nou La’ suppliers or Haiti Nou La’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on the Product tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Haiti Nou La’ representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any KT Experience, including, but not limited to, the proper use of safety devices such as seat belts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Haiti Nou La shall not be liable for any failure on the Client’s part to comply with this paragraph.

 

13. TRAVEL DOCUMENTS

(a) Valid Passport: The Client is entirely responsible for securing and must be in possession at all times while on a Product tour of a valid passport required for entry, departure and travel to each country or region visited or traveled through throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure (passport must be valid at least six months past the last date of travel with Haiti Nou La), as well as all visas, permits and certificates including vaccination certificates and insurance policies, required for entry into all regions and participation in all parts of the Product tour itinerary. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the Product tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Client agrees that they are responsible for the full amount of any loss or expense suffered or paid by Haiti Nou La or any of its third party suppliers which are a direct result of the Client’s failure to secure proper travel documentation. Any information or advice given by Haiti Nou La regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and Haiti Nou La is not responsible for any errors or omissions in the information provided, or in the information provided to Clients by third parties such as government or travel authorities.

(b) Documents: Please note that all travel documents for Trip such as vouchers, itineraries and invoices will be sent electronically and via email to the e-mail address provided on booking. Haiti Nou La reserves the right to impose an administration fee on those Clients who wish to receive their travel documents by other means.

(c) Trip Details: The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel on the Haiti Nou La website, including, but not limited to checking the website at least 72 hours prior to departure to ensure the Client has the most current Trip Details as minor changes may have been made since the tour documents were originally provided by Haiti Nou La.

 

14. FORCE MAJEURE

Haiti Nou La shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Haiti Nou La' failure to commence, perform and/or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by an Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and wheresoever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme

weather or any other cause whatsoever beyond the reasonable control of Haiti Nou La, in the event of Haiti Nou La’ bankruptcy, insolvency, or cessation of business; or an event which Haiti Nou La or the supplier of services, even with all due care, could not foresee.

 

15. INSURANCE

CLIENT ACKNOWLEDGES THAT IT IS MANDATORY THAT ALL CLIENTS OBTAIN TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$100,000 covering all applicable dates of any travel with Haiti Nou La and this insurance must cover personal injury and emergency medical expenses..

 

16. DISCOUNTS AND PROMOTIONS

All discounts and any reduced pricing and/or promotional benefits are applied at Haiti Nou La’ sole discretion. From time-to-time Haiti Nou La may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which for these purposes shall mean bookings in respect of which payment has been made in full or in part and has been received by Haiti Nou La) are not entitled to the reduced pricing. Clients agree that if they have previously cancelled a booking in their name for a Product, they shall not be entitled to re-book on the same or any similar Product tour with any promotion or discount applied, even in the event that they may appear otherwise entitled to such discount.

 

17. CLIENT RESPONSIBILITY

The Client acknowledges that depending on the nature of the Product booked, or the location(s) in which such Product is to operate, there may be a significant degree of personal risk involved in travel on the Product. There are dangers inherent to adventure travel generally and Client acknowledges they have considered such risk to health and safety and are willing to assume it, by confirming their booking of such Product. The Client acknowledges she or he has considered the potential risks, dangers and challenges in light of their own personal capabilities and needs, and expressly assumes the risks attendant to travel under such conditions.

 

18. LIABILITY

Haiti Nou La is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).

THE CLIENT MUST COMMUNICATE AT THE EARLIEST OPPORTUNITY, IN WRITING, TO Haiti Nou La ANY SUCH FAILURE THAT THE CLIENT ALLEGES HAS OCCURRED. In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of Haiti Nou La or of the third-party suppliers of any services which form part of the Contract, then Haiti Nou La limits its liability and any liability Haiti Nou La may incur for the negligent

acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Client paid for the Product, not including insurance premiums and administration charges. Where this relates to loss of and/or damage to luggage and/or other personal possessions then Haiti Nou La' liability will not exceed $1,000. Haiti Nou La will not at any time be liable for any loss of or damage to valuables of any nature. The Client agrees that they shall be precluded from making a double recovery by making the same claims and seeking recovery against Haiti Nou La and its suppliers, contractors or other third parties.

 

19. SUPPLIERS

Hotels, shuttle services or other constituent elements of a Product will be arranged by Haiti Nou La with suppliers local to the regions in which the Product operates, who may themselves engage the services of other local operators and/or sub-contractors. Haiti Nou La will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of Haiti Nou La will not exceed that of any supplier. All suppliers will be selected and assessed by Haiti Nou La in reference to local laws and regulations in the relevant country of operation. Neither Haiti Nou La nor any carrier is liable for the acts or omissions of any independent contractors.

 

20. PRIVACY POLICY

Haiti Nou La’ website(s) uses tracking cookies in order to enhance user and booking experience. Your use of Haiti Nou La’ website(s) indicates your assent to such use in accordance with Haiti Nou La’ Privacy Policy. In addition, Haiti Nou La must collect personal information from Clients in order to give effect to any booking, to deliver the Trip and any collateral services and to assist in evaluating such Trip. Haiti Nou La takes care to safeguard all Client information and protect the privacy of all of our Clients. Haiti Nou La collects, uses and discloses only that information reasonably required to enable us to provide the particular Product or service that you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback and for other purposes further described in Haiti Nou La’ Privacy Policy and is expressly incorporated into these Terms. In particular, Haiti Nou La may share your information, as necessary, with our third-party suppliers and operators who deliver services or component parts of a Product to Clients, in order to enable them to provide such trip and services. All such third parties are bound by confidentiality obligations and shall treat all information received from Haiti Nou La in accordance with our Privacy Policy. By submitting any personal information to Haiti Nou La, Clients indicate their acceptance of the terms of Haiti Nou La’ Privacy Policy.

 

28. ONLINE BOOKINGS

All online reservations shall be deemed as booked in the United States, and shall be subject to United States law and jurisdiction.

 

21. IMAGES AND MARKETING

The Client agrees that while participating in any Haiti Nou La trip images, photos or videos may be taken by other Clients and/or Haiti Nou La representatives that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to Haiti Nou La, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.

 

22. REFUSAL OF SERVICE

Haiti Nou La retains the right to refuse service to any Client at any time, for any lawful reason whatsoever, in its sole discretion.

 

DISCLAIMER

YOU EXPRESSLY AGREE THAT BY PURCHASING A HAITI NOU LA TRAVEL EXPERIENCE, YOU ACCEPT, AGREE, AND UNDERSTAND THAT TRIP DETAILS ARE SUBJECT TO CHANGE.

Our goal is to provide you the most seamless, authentic and unforgettable experience in Haiti. To ensure the most accurate itinerary, we will email you a final copy of your itinerary a couple of days prior to travel. Although the itinerary has been curated with care and details are provided in good faith, we may make improvements that stem from weather changes, local factors, past travelers’ comments, and our own research, to name a few examples. You also accept, agree and understand that there are inherent risks associated with physical activities you may participate in. Therefore, you expressly acknowledge and assume responsibility for such risk and that you alone are responsible for your decision to participate in such activities.

Privacy Policy

Haiti Nou La and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy.

What is considered personal information and why would it be collected?

Haiti Nou La collects personal information only to the extent necessary to deliver the services, trip, or information you, or an agent or other passenger booking on your behalf, request.

Haiti Nou La , either directly collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, upsell information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, and payment information, etc. The collection of this information is done to allow us to provide services to you as requested.

How is my personal information used or disclosed?

Haiti Nou La uses this personal information to provide the services and/or trip you have requested, or to provide you with information about those services or Haiti Nou La . This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:

• Understand your needs as a customer and determine eligibility for our trip and services.

• Inform you about our trip and services, or those of our partners that we believe may be of interest to you.

• Provide ongoing service and support, including resolution of any issues with the services or trip you request from Haiti Nou La .

• To ensure the safety and security of our passengers and trip.
• Carry out internal accounting and administration of our business.
• Comply with laws, regulations, immigrations requirements, and the like.

Haiti Nou La may also use your personal information to book trip and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or trip you have requested. Please be aware that the consent you provide to the collection and use of personal information by Haiti Nou La , applies equally to the parties whose trip and services we sell or book on your behalf. 

Haiti Nou La

info@haitinoula.com

© 2019 Haiti Nou La LLC

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